policy

 

  • Q: Do you guarantee your services?

    A: YES! Our unconditional guarantee is that you receive the best service ever, or it’s free.

    Q: What are your hours?

    A: Monday – Saturday: 9am-6pm

    Q: How do I schedule an appointment?

    A: You can schedule your appointment by phone, in person or online. Reservations for your appointment are held with a credit card or gift certificate.

    Q: What can I expect from my service provider during my salon or beauty treatment?

    A: Your service provider will consult with you prior to the service to find out your goals and preferences, and can make recommendations if appropriate. She or he will let you know what to expect, and will find out if you have any special needs or concerns.

    Q: Can I wear makeup during my facial or body treatment?

    A: During facials, your esthetician will remove your make-up for you. If you are scheduled for a body treatment and would like to remove your makeup beforehand, we will provide you with Aveda make-up removal products.

    Q: What should I wear for a spa or salon treatment?

    A: No special clothing is required; come as you are!

    Q: Are reservations necessary?

    A: We highly recommend making reservations in advance, but feel free to call on short notice, as we may have an opening or cancellation. A credit card will be necessary to hold your reservation.

    Q: Can I book extra services while I am at the salon?

    A: Absolutely, please ask! We will always try to accommodate your wishes, although we do recommend that you book your treatments in advance.

    Q: Do you offer gift certificates?

    A: Absolutely! Salon and beauty treatments are the perfect gift. Purchase an Instant Gift Certificate Online, or feel free to stop by the salon to purchase it in person. We encourage recipients to use certificates within one year of purchase.

    Q: What methods of payment do you accept?

    A: Cash, Visa, Mastercard, American Express, Discover, Elation Aesthetics Vouchers, and Heavenly Hair Gift Vouchers.

    Q: What is your pricing policy?

    A: All prices are subject to change. Product refunds must be done within 10 days of purchase with original receipt. Refunds may only be given to the original purchaser.

    Q: How does the tipping process work? What is normal?

    A: Our prices do not include gratuities for our Salon and beauty services. Tipping is optional, but if the service meets or exceeds your expectations it is definitely appreciated. The industry standard is 15 – 20% of your total service fee.

    Q: What is your cancellation policy?

    A: Providing outstanding service is the core of our business. Because our services are reserved especially for you, we ask that you notify us 24 hours in advance to change or cancel appointments without penalty. Without 24 hour notice, we will charge a fee of 25% of the service in the event of a “no-show.” We thank you in advance for your cooperation and understanding.

    Q: Do you accommodate late arrivals?

    A: We pride ourselves on providing service to all of our clients in a timely and professional manner. Your promptness is greatly appreciated and required to properly serve you. However; as a courtesy to other clients, we can only conduct your session within your scheduled appointment. Please confirm with your stylist/beautician if we are able to continue with any last minute changes with the start time of your appointment.

    Q: What if I have lost my gift voucher?

    A: Not a problem. As long as you have the purchaser’s full name and phone number on file, we will be able to locate your unredeemed voucher.

    Q: Do you allow children at your location?

    A: Children are welcome

    Q: What if I’m pregnant?

    A: Heavenly Hair has many wonderful services to give you extra-special treatment during this (often uncomfortable!) time. We understand your need for care and safety, and make accommodations if necessary.

  • We gladly accept cash, check, Visa, Mastercard, Discover, American Express, and Heavenly Hair gift certificates.

  • We kindly request you arrive 10 minutes early for your scheduled appointment.

    We recommend that you book your next appointment prior to leaving the salon so that we can be sure to accommodate your schedule.

    Please advise our staff of any allergies or sensitivities you may have.

    We require a minimum of 24 hours notice for any cancellation or rescheduling of an existing appointment to avoid a cancellation fee of 25% of the price of your scheduled service.

    Some appointments may require a consultation.

  • We realize that being late is sometimes unavoidable, however depending on our circumstances if you arrive more than 15 minutes late for your scheduled appointment we may request that you rebook your service as a courtesy to the guests booked after you.

  • We encourage gratuities to be accepted in cash, checks, Venmo, Cash App, or Paypal written directly to your stylist/beautician. However we are able to accommodate credit card tips as well.

  • Exchange or store credit only on unopened products within 10 days of purchase.

  • We regret that we can not be responsible for loss or damaged articles.